About Me

My photo
I have spent a great deal of my life battling illness. I suffered from Crohn's Disease and eventually had abdominal surgery, thwarting the Crohn's and budding cancer cells. Since my surgery in 1995 I have been relatively free from Crohns', although I had several subsequent surgeries related to my ileostomy..When my disease was in remission, I don't think my husband realized how bad it could get, but he has stood by me. I also have suffered from various autoimmune disorders and am diagnosed with Stage IV Kidney Disease. Fortunately, I am maintaining and do not need dialysis at this point. We adopted our son and later found out he had cerebral palsy, so he became my career. Dan has had two surgeries and tons of therapy and is able to walk because of it. He is a college graduate and is employed as an Information Specialist. We are very proud of his accomplishements. I am now part of the retired generation and still getting used to the idea. I do enjoy crafting, traveling and being with family and friends. I am active in my church and feel that the hardships we endure are there to build our faith. I like to live life in the "now" as we never know how much time is left.

Wednesday, June 1, 2011

A Broken Vial

Today was a very hard day for me.  I had a patient who came in today who, to put it mildly was irrate.  No, he was irrational....he went ballistic and off in my face.  Why?  Cause he needed to vent and I was an easy target.  I am a customer service representative, which means I have to remain calm and friendly no matter what.  No matter that the guy tossed his broken vial of medicine on my desk and yelled at me for all his troubles. 

Which brings me to this:  What is wrong with the world?  I felt sorry for the guy.  That broken vial represented his heart, his mind.  He had lost his job.  He had a huge medical bill for which he was making payments and buying his medication from what he had left in savings.  He said it would last maybe another four months.  He admitted he accidentally broke the vial, but couldn't afford more medication.  His doctor's nurse had called and said he needed another appointment....another bill, another broken straw, before they could refill his prescriptions.....and I was there to take the brunt of his frustration.

Somehow God gave me the strength and grace to stay calm, and calm him down enough and get the nurse to talk to him.  She is used to having people get angry, but I was scared.  I couldn't get past the spilled medicine, the broken glass and the anger and desperation in his eyes.  After I was done with the my part of the scenario, he went back by the nurses and broke down and cried.  Post tramatic stress of sorts.  I find comfort in my family and the love and comfort of their arms.  I consider myself blessed to be the customer service representative and not the patient.

Everyone said I did so great keeping my composure, but I am disappointed that whatever I do, it is never enough.

2 comments:

Tracey said...

You're an angel! My God, I would have lost it. xxx

Tracey said...

I'm back to say that I have tagged you! xxxxxxxxxx